Privacy Policy

This privacy policy describes how Dubai Hoops Academy collects, uses, and protects the information you provide when you use our online platform or interact with our services. We are committed to ensuring that your privacy is protected and your data is handled responsibly. By using our site, you agree to the terms of this policy.

Information We Collect

We collect information to provide and improve our services to you. The types of information we collect include:

Personal Identification Information: This may include your name, date of birth, gender, and contact details such as phone number and email address. This information is typically collected when you register for programs, sign up for services, or contact us.
Payment Information: When you make payments for services, we collect necessary payment details. This information is processed securely, and we do not store sensitive payment card details on our servers.
Program and Service Data: Details related to the programs, leagues, clinics, camps, coaching sessions, or facility rentals you participate in or use, including attendance records, performance data, and scheduling information.
Information from Children: If you register a child for our youth programs, we collect information about the child necessary for their participation and safety, such as name, age, emergency contact information, and relevant health considerations (e.g., allergies). We collect information about children only with the consent of a parent or guardian.
Technical Data: Information about how you access and use our site, including your IP address, browser type, operating system, referral sources, pages viewed, and duration of visit. This information is typically collected automatically.
Communications: Records of your correspondence with us, including emails and other communications.

How We Collect Information

We collect information in several ways:

Directly from You: You provide information to us when you register for an account, sign up for a program or service, fill out forms on our site, make a payment, communicate with us, or participate in surveys or promotions.
Automatically: When you visit our site, we may automatically collect certain information about your device and usage through technologies such as cookies, web beacons, and similar tracking mechanisms.
From Third Parties: We may receive information about you from third parties with whom we work, such as payment processors or analytics providers, or from public sources, where permitted by law.

How We Use Information

We use the information we collect for various purposes, including:

To Provide and Manage Services: To process your registrations, manage your participation in programs and services, schedule sessions, process payments, and deliver the services you request.
To Communicate With You: To send you confirmations, updates about your programs, important notices, and respond to your inquiries.
To Improve Our Services: To understand how our site and services are used, analyze trends, and develop new features or programs.
To Personalize Your Experience: To tailor our services and communications to your interests and preferences.
For Marketing Purposes: With your consent, to send you information about our programs, events, promotions, or other news that may be of interest to you. You can opt out of marketing communications at any time.
For Safety and Security: To protect the safety of our participants, staff, and facilities, and to prevent fraud and unauthorized access to our services.
To Comply with Legal Obligations: To fulfill our legal and regulatory requirements.

Sharing Your Information

We may share your information with third parties under certain circumstances:

Service Providers: We may share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer support. These service providers are obligated to protect your information.
Business Partners: We may share information with business partners to offer you joint services or promotions, with your consent where required.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as to comply with a subpoena, court order, or legal process, or to protect the rights, property, or safety of Dubai Hoops Academy, our users, or others.
Business Transfers: Information may be transferred to a successor entity in the event of a merger, acquisition, bankruptcy, or other sale of all or a portion of our assets.

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

Data Security

We implement technical and organizational measures designed to protect your information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to provide the services you have requested, comply with our legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information. These rights may include:

The right to access the personal information we hold about you.
The right to request correction of inaccurate or incomplete information.
The right to request deletion of your personal information under certain conditions.
The right to object to or restrict the processing of your information.
The right to data portability.
The right to withdraw your consent at any time where processing is based on consent.

To exercise these rights, please contact us using the details provided below.

Cookies and Tracking Technologies

Our site may use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device. They help us improve our site and your experience, understand which areas are popular, and track usage. You can typically adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect the functionality of our site.

Children's Privacy

Our youth programs are specifically designed for children, but our online platform is primarily intended for use by parents and guardians to register and manage participation for their children. We comply with applicable laws regarding children's privacy. If we learn that we have collected personal information from a child without verifiable parental consent where required, we will take steps to delete the information as quickly as possible.

International Data Transfers

Your information may be stored and processed in any country where we have facilities or in which we engage service providers. By using our services, you understand that your information may be transferred to countries outside of your country of residence, which may have different data protection rules than your country. We will take steps to ensure that any such transfers comply with applicable laws and that your information is protected.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page, and the revised policy will be effective when posted. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, you can contact us at:

Dubai Hoops Academy
Building 10
Al Barsha South,
Dubai, Emirate of Dubai,
500301
UAE